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Dynamic and motivated professional with a proven record of generating and building relationships, managing projects

TEHMEENA SHAIKH

SYNOPSIS

       Dynamic and motivated professional with a proven record of generating and  
building relationships, managing projects from concept to completion.  
Skilled in demonstrating exceptional communication skills, and making  
critical decisions during challenges.
       Adaptable and transformational leader with an ability to work  
independently, creating effective presentations, and developing  
opportunities that further establish organizational goals.
       As a HR Consultant with progressive experience in employee hiring &  
onboarding. Independent and organized team player with the ability to  
communicate effectively and efficiently. Skilled at building relationships  
with employees across all levels of an organization.
       Customer-centric professional with a proven capacity to interface  
effectively with all levels of personnel and clients of diverse  
backgrounds. Employs cross cultural sensitivity and awareness to liaise  
with clients and develop positive, lasting relationships with key  
stakeholders.


AREAS OF EXPERTISE

•       Communication                   Problem Solving                 Customer Service
•       Client Relations                        Creative Thinking                       Leadership Skill
•       Time Management         Attention to Detail                     Business Awareness
•       Interpersonal Skills            Selling Skills                          Cash Management
•       Goal Oriented                   Staff Recruitment                       Employee Retention


WORK EXPERIENCE

Social Media Executive at Wizetron (India)
August 2016 – June 2018

•       Ghost Managed & Maintained Strong Social Media & Brand Presence across  
Twitter, Facebook, Instagram & Linkedin for Clients and Business House.
•       Insight & Data Analytics on weekly performance.
•       Strategic and Innovative way of creating a campaign.


Senior Operation Coordinator at Merint LLC (Dubai - UAE)
July 2014 – June 2016

•       To assist Operation Head in Day-to-Day handling of multiple project  
co-ordination (Poland/ UAE/ Pune).
•       Regular travelling to project sites in Poland/India/Dubai Investment Park  
for site inspection and giving feedback to the manager on the progress of  
works.
•       Affectively analyzing and tracking that work is executed by the  
contractors as per the BOQ.
•       Schedule meetings with Contractors and Architect for the senior  
management and preparing Minutes of Meeting with necessary follow-up with  
the contractors on pending works.
•       Liaise with Contractors, Architects and Interior Designers, going to  
Government Departments i.e. DEWA, Dubai Municipality & Civil Defence for  
approvals.
•       Manage account for vendors, contractors and consultant.
•       Managed and coordinated with installation crews accordingly to ensure  
timely completion of projects.
•       Reconcile monthly operating budgets and share updated financial reports  
with senior team.
•       Providing administrative support to the manager to ensure efficient  
operation of the office through a variety of tasks related to organization  
and communication.


Store Manager at Pak Cosmetics Centre (London - UK)
August 2005 – May 2014

●       A highly focused and competitive manager with 9 years’ experience in  
retail environment.
●       Leading from the front, I was developing and motivating a team to  
consistently overachieve on targets.
●       Excellent communication skills at all levels and experienced in  
developing customer relationships.
●       Proven general management abilities include recruiting, training and  
monitoring staff.

●       Providing a quality service to customers and dealing tactfully with  
complaints.

●       Ensuring daily sales targets were met with a fair distribution of tasks  
and effective communication among all staff members.


Customer Care Representative at Hutchison Max Telecom (Mumbai - India)
August 2004 – May 2005

●       Remarkable experience working in a high volume call center.

●       Ability to assist customers with questions regarding products and  
services.

●       Proficient with Microsoft Word, Excel and Outlook, Internet.

●       Thorough knowledge of call center operations.

●       Ability to cross-sell the appropriate products and services to customers.

●       Profound ability to work in a dynamic fast call center atmosphere.

●       Strong communication skills both written and verbal.

●       Ensuring all customer problems is brought to a satisfactory conclusion.


Customer Care Representative at Comfort India - ICICI Bank (Mumbai – India)
July 2001 – December 2002

●       Making B2B outbound telesales calls.

●       Contribute and participated in team meetings and activities.

●       Call potential customers to schedule appointments utilizing inside sales  
lists.

●       Log appointments in company database and print out next day calendar for  
delivery to each sales representative.

●       Contact existing customers to educate them about new services and up sell  
products.

●       Assist in the development and preparation of sales scripts while training  
other telemarketing

        Representatives.

●       Compile names, personal information, questions and comments from  
potential customers.

●       Encourage customers to fill out surveys for market research purposes.

●       Solicit prospective customers to meet for marketing staff for product  
demonstrations.

●       Closing sales and making plans to gain repeat business.


ACADEMIC CREDENTIALS


●       SSC from Board of Maharashtra, St Anthony’s High School 1994-1995

●       HSC from Board of Maharashtra 1996-1997

●       SYB.COM from Board of Maharashtra 1998-1999


AWARDS

•       September 1997 Basic Computer Skills at Sky Computers Institute of  
Management (Mumbai)
•       August 2004 Induction Training Program at Orange (Hutchison Max Telecom  
Mumbai)
•       January 2007 Virgin Atlantic Level 1 at West London College (London)
•       May 2007 Virgin Atlantic Level 2 at West London College (London)
•       September 2007 Galileo Professional Certificate at West London College  
(London)
•       May 2012 Grade 2 Examination in Spoken English at Trinity College (London)
•       September 2014 Basic AutoCAD Certification 2D & 3D


PERSONAL DETAILS

Date of Birth           :       05 October 1979
Gender          :       Female
Language Known  :       English, Hindi, Urdu
Driving License :       UAE Driving License
Email Id                :       tehmeenakably@gmail.com
Mobile                  :       0554196889
Visa Status             :       Visit Visa
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